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User-directed personal assistance

User-directed personal assistance is a service that offers practical help for people with disabilities. “User-directed” means that you as a recipient of assistance will have a greater ability to control the services and your daily life.

Description

If you are severely disabled or are under 67 years of age and have a significant, long-term need for practical and personal assistance in your daily life, you can apply for user-directed personal assistance.

Personal assistance includes practical help and training and a personal support contact. The right to relief services applies for people with parental responsibility for disabled children under the age of 18 who live at home.

Within the number of hours you have been allocated, you can generally control who you wish to have as a helper and what your helper(s) should do. The goal is for you to have the most active life possible, despite your disability.

Target group

  • People with a complex and extensive need for services and who are able to supervise an assistant (take on the role of work supervisor)
  • People who cannot perform this role themselves, such as people with mental impairments 
  • Families with children who are physically disabled.

Criteria/conditions

People who are unable to care for themselves or who are totally dependent on practical or personal assistance to manage their daily tasks.

Acts

This is a statutory service under the Health Care Act and the Patient Rights Act. See

Sections 3-2 and 3-8 of the Health Care Act

Sections 2-1a and 2-1d of the Patient Rights Act.

Forvaltningsloven
Helse- og omsorgstjenesteloven
Pasient- og brukerrettighetsloven

Guidelines – applying for, or receiving the service

You can contact the municipality for assistance in applying for user-directed personal assistance, or you can ask others to help you if necessary. If someone else applies on your behalf, he or she must have authorisation.

Appendix/supplement

You must provide authorization if someone else applies for you.

Administrative procedure

The municipality will obtain the information necessary for making a decision on the case. It will then come to a decision. You will normally receive an explanation together with the notification of the decision. You will always receive an explanation if there is a possibility that you will be dissatisfied with the decision. If an explanation is 

Time taken to consider the application

The municipality will process the case as soon as possible. If a decision cannot be reached on the case within one month, you will receive a written message stating the reason as to why. You will also be informed of when the decision is expected to be made.

Possibilities to appeal; procedure

If you are dissatisfied with the decision, you can appeal to the municipality within three weeks from the date on which you received it. Explain what you are dissatisfied with and why you believe the decision should be changed. If you need guidance, you can enquire with the municipality. If the municipality upholds its decision, the case will be passed on to the county governor, who will determine whether the appeal should be sustained..

Tjenesten oppdatert: 12.02.2018 18:01

Language Norsk - Norwegian